Shipping & Terms & Conditions

Shipping:
    We stock the Hokema Kalimbas, Koshi Chimes and Zenko Drums in our warehouse in California.
    Free USPS 2nd day shipping for all of our Hokema Kalimbas and Koshi chimes.
     UPS or FEDEX shipping for our Metal Sound Zenko Drums.
all feeltone monchords  are drop shipped to you and it takes about a week to receive them. 
larger feeltone instruments like the monchair, soundwave take about 10 days and the Monochord tables are built to order around 4 weeks.
all Metal Sound Spacedrums if not in stock have a 3-5 week building time.
Customer service is very important to us so if you have any question please just email gabriele@feeltoneusa.com or call us. 707 972-0196
We are here to help and make sure you are happy with your instrument.
Cheers,
your feeltoneusa team.
 
Returns:
 You can return Hokema Kalimbas, Zenko drums and Koshi chimes for a full refund minus a 10% restocking fee minus shipping within 14 days after the item was received.
Please note that all feeltone products and Metal Sound spacedrum order are final. In case you want to return one of those products we can offer you to list your item as used on our website and refund you when the items sell minus the shipping cost and a 20% restock fee.
 
Damage:
All of our products are shipped insured, please check your shipment immediately at delivery. If there is a sign of damage on the package please take a picture and also take pictures of visible product damages.
Claims have to be submitted within 48 hours after delivery.

Website Disclaimer:

Nothing on this web site is intended to diagnose, treat, or cure any medical condition of whatever nature, and shall not be construed as medical advice, implied or otherwise. Information on this site is intended to be for educational edification and use only.

feeltone products, music instrument and   monochord applications are  not used to cure, prevent or treat physical or mental disease. The information and offerings by feeltone have not been evaluated by any government agency or regulatory organization. We can legally say the use of feeltone  music products do provide relaxation and stress relief, which has been shown to be an effective and possitive contributor to most issues emotionally and physically. You agree to take full responsiblity for any outcomes that may occur as a result of participating with any healing practice presented from our website or through our feeltone trainings. You also agree to take full responsibility for your own health and well being and acknowledge that you may need to see a medical practitioner to assist you with some emotional and health issues that you are experiencing before, during or after using these techniques.

TERMS & CONDITIONS

feeltone PRIVACY POLICY

feeltone takes your privacy seriously. Please read the following to learn more about our privacy policy.

WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers feeltone's treatment of personally identifiable information that feeltone collects when you are on the feeltone site and when you use feeltone's services. This policy also covers feeltones treatment of any personally identifiable information that feeltone's business partners share with feeltone.

This policy does not apply to the practices of companies that feeltone does not own or control, or to people that feeltone does not employ or manage. feeltone collects personally identifiable information when you register for a feeltone account, when you visit feeltone pages, and when you sign up for feeltone product giveaways or other promotions.

When you enter a promotion, sweepstakes, or contest hosted by feeltone or sponsored by feeltone and/or our many partners, we ask for your name, address, and email address.

You may be asked to provide additional information or to answer certain questions, some of which may be optional, in order to participate.

We may contact you in connection with a particular promotion, such as a product giveaway or contest, in order to update you of your status, administer the promotion, let you know that a promotion has ended and whether you’ve won, and for other purposes.

feeltone may also receive personally identifiable information from our business partners.

When you register with feeltone, we ask for your name, email address, birth date, gender, occupation, industry, and personal interests. Once you register with feeltone and sign in to our services, you are not anonymous to us.

feeltone also automatically receives and records information on our server logs from your browser including your IP address, feeltone cookie information, and the pages you requested.

feeltone uses information for three general purposes: To customize the advertising and content you see. To fulfill your requests for certain products and services. To contact you about specials and new products.

INFORMATION SHARING AND DISCLOSURE

feeltone will not sell or rent your personally identifiable information to anyone. feeltone may send personally identifiable information about you to other companies or people when:

We have your consent to share the information. We need to share your information to provide the product or service you have requested.

We need to send the information to companies who work on behalf of feeltone to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.).

We respond to subpoenas, court orders, or legal process. We find that your actions on our web sites violate any of our usage guidelines for specific products or services. Cookies. feeltone may set and access feeltone cookies on your computer. Advertisers or other companies do not have access to feeltone cookies.

YOUR ABILITY TO EDIT AND DELETE YOUR ACCOUNT INFORMATION AND PREFERENCES

feeltone gives you the ability to edit your feeltone Account Information and Preferences at any time. Your feeltone Account Information is password-protected for your privacy and security. In certain areas feeltone uses industry-standard SSL-encryption to protect data transmissions.

CHANGES TO THIS PRIVACY POLICY

feeltone may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

LEGAL STATEMENT

All material and information presented by feeltone is intended for educational purposes only. The Health and Wellness information on this site is not intended to treat, cure, or prevent any condition or disease. IT IS IMPERATIVE YOU CONSULT WITH YOUR OWN PHYSICIAN OR HEALTH CARE PRACTITIONER REGARDING ANY SUGGESTIONS AND RECOMMENDATIONS MADE OR INFORMATION PROVIDED HEREIN. feeltone shall have no liability to you as a publisher of information or seller of any products or services, and should never be relied upon in this regard.

Under no circumstances, including, but not limited to negligence, shall feeltone be liable for any direct, indirect, special, incidental, or consequential damages, arising out of the use, or the inability to use, the materials published on this site.

feeltone IS NOT MAKING ANY WARRANTY PROVISIONS AND IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS OR ITS CONTENTS.

Neither feeltone nor any of its directors, employees, or other representatives will be liable for damages arising out of, or in connection with, the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including, without limitation, compensatory, direct, indirect, punitive or consequential damages from the use of or any of the information provided by this site, loss of data, income or profit, loss of or damage to property, and claims of third parties.